Delivery policy

SCOPE OF DELIVERY
• Direct delivery: ONLY APPLICABLE in Hanoi and Ho Chi Minh City.
• To receive SIM at the pick-up point: Within the list of stores and hotels that the Company publicly announces on the website https://www.way2go.vn/products#where-to -buy
DELIVERY TIME
• For Direct delivery:
All delivery orders will be packaged and sent to the customer's registered location within 24 hours. The order will be sent at the customer's destination and an email notification will be sent to the customer. We will apply the same price as the delivery fee in Hanoi and Ho Chi Minh is 50,000 VND/order.
For orders that require express delivery (within 4 hours), please buy at the pick-up points we announce on our website or call the hotline number. Expedited shipping fee will be notified to customers when placing an order.
• For orders taken at the pick-up point
Please show the order number to the staff to pick up the product.
CHANGE INFORMATION OF DELIVERY
• Customers will have to ensure to declare all correct information when placing an order, only change the delivery location once and must notify us via email: sales@consortio–services.com.
• The latest notification 50 hours before the time of receiving the products will be supported to keep the old fee. For other cases, we will notify customers via email of the new applicable fee.
• The change of delivery information from the place of registration to the pick-up point will not be refunded the shipping fee paid.
DELAY IN THE DELIVERY
If by the time of registration to receive the products, the customer has not received the product, please contact the hotline or follow the complaint process.